Once the Supply Chain Partner has reviewed all of the defect information included on the defect record, including the customer contact details in the contacts tab the next step is for the SCP to contact the customer to arrange the attendance date to resolve the issue.
Based on the severity of the defect raised a Target Completion date will be identified for resolution, along with access dates & times, Supply Chain Partner should where possible work within these parameters.
Once the attendance date has been agreed with the customer simply populate the date in the system & "Mark as date & time confirmed"
The defect will then drop into the Pending Completion column on the dashboard until you attend & mark the defect as Resolved.
See how to do this on the mobile app here: