Once a defect has been triaged by the Willmott Dixon Customer Services team it will be allocated to one of their approved Supply Chain Partners for resolution.
If a defect is assigned to you, you will receive a system notification to make you aware of the assignment.
The role of the Supply Chain partner is to then review all of the defect information included on the defect record, including the customer contact details in the contacts tab & arrange the attendance date to resolve the issue.
Based on the severity of the defect raised a Target Completion date will be identified for resolution, along with access dates & times.
If a defect is assigned to you, you will receive a system notification to make you aware of the assignment.
The role of the Supply Chain partner is to then review all of the defect information included on the defect record, including the customer contact details in the contacts tab & arrange the attendance date to resolve the issue.
Based on the severity of the defect raised a Target Completion date will be identified for resolution, along with access dates & times.
Once the attendance date has been agreed with the customer simply populate the date in the system & "Mark as date & time confirmed"
See how to do this on the mobile app here: