Dashboard Overview
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Column Definitions:
Open - Defects that have been logged but not yet triaged
Awaiting Inspection - Defects that have been marked as needing to be inspected before an appropriate SLA assigned & Supply Chain Partner can appointed
Assigned - Defects that have been assigned to a Supply Chain Partner for repair but the attendance date not yet confirmed
Pending Completion - These are defects that have been assigned for repair with the attendance date & time confirmed with the customer but not yet resolved
Resolved - Defects that have been marked as resolved by Supply Chain Partners
Customer Declined - If for any reason a defect resolution is declined by a customer it would sit here until appropriate remedial action is taken
Customer Approved - Defects that have been approved by the customer & just await final close out
Closed - Defects that have completed their resolution journey inclusive of the final close out summary (Closed defects remain on the dashboard for 2 weeks before being removed & then accessed via the Defects Tracker)
Defect Card
The information contained on a defect card is made up of 6 key pieces of data:
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The unique defect ID
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Defect title
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Project name
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Name of assigned SCP organisation, inc Initials of SCP User (where applicable)
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Contextual date - The date shown is reflective of the most important date based upon the defects status
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Open & Awaiting Inspection - The date the defect was logged
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Assigned - The date the defect was assigned to a SCP
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Pending Completion - The confirmed attendance date
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Resolved - The date the defect was marked as resolved
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Customer Declined/Approved - The date the customer Declined/Approved the resolution
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Closed - The date the defect was fully closed out
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The number of days since the defect was logged, this turns red if past the target completion date & the defect was not resolved inline with the SLA